This policy describes information Sui-Swap.io processes when you visit the site, create a crypto exchange order or contact us. The information needed for a transaction depends on its selected assets, networks and any support or compliance review.
Information Associated with an Order
An order can include its ID, selected assets and networks, wallet addresses, send and receive amounts, transaction hashes, status and related technical records. We use these details to present the quote, identify a deposit, process the payout and investigate an order issue.
Blockchain addresses and transactions may also be visible on the public networks used for the exchange. A public blockchain record is maintained by its network and cannot generally be edited or deleted by Sui-Swap.io.
Support and Compliance Information
When you write to support, we process your contact details, message, order reference and any transaction information you supply. A risk-based compliance review can require additional information relevant to the particular order under our AML policy.
Do not send a recovery phrase, private key or wallet password in a support request. You can identify most transaction questions with an order ID and transaction hash.
Technical Data and Cookies
The site can process technical request information required to deliver pages, maintain order continuity, protect the service and investigate abuse. Essential or security cookies may be used for these functions.
Analytics or other non-essential tracking applies only if enabled and disclosed in the site implementation. Browser settings can control certain cookie behavior, although disabling essential storage may affect order continuity or security functions.
How Information Is Used and Shared
We use relevant data to operate exchange orders, display status, respond to requests, investigate errors and protect the service. Information may be made available to infrastructure, security or exchange-processing providers where necessary for those functions, or handled in connection with applicable compliance obligations.
Access is limited to what the operational purpose requires. Public blockchain data can also be viewed independently through network explorers; an order page does not make onchain transfers private.
Retention and Requests
Support correspondence may be kept for up to 24 months where needed for service and support records. Order and transaction records may be kept for up to 5 years where required for security, dispute handling or compliance obligations. Information no longer needed should be deleted or anonymized where technically and legally appropriate.
Send a privacy request to [email protected] and include enough information to identify the relevant interaction. We may need to verify that the request relates to your order before disclosing or changing non-public records; public blockchain entries remain subject to the network's properties.
